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Delphis Dialog

Data protection

Privacy Policy

Data protection at a glance

At Delphis Dialog (hereinafter referred to as "we") we’re proud of our long-standing customer relationships. We place a lot of value on trust. That’s why protecting information and data about those relationships is a major aspect of our work. Please refer to the Data Protection Policy in this text for detailed information about data privacy. If you have any questions about it, please don’t hesitate to ask.

1. Providing agency services

We process data exclusively as part of the contractual services we supply in the field of event marketing. This includes conceptual and strategic advice, event planning and organisation, handling and implementing event services including design and software development/consulting and updating, server administration, data analysis and training services.



In this context we process stock data (such as customer master data like names, positions, addresses), contact details (such as e-mail, telephone numbers), content data (such as entered text, photographs, videos), contractual details (such as the subject and duration of contracts), payment details (such as bank details, payment history), usage and meta data (such as the data collected as part of evaluating and measuring the success of marketing activities). 



We basically do not process particular categories of personal data, except if they are a component of processing that has been commissioned. Our data subjects include our customers, prospective customers and their customers, users, website visitors and employees, as well as partners who help us to provide event services. The purpose of processing is to supply contractual services, to invoice and to provide customer services.



The legal foundations for processing are contained in Art. 6 Par. 1 lit. b GDPR (contractual services), Art. 6 Par. 1 lit. f GDPR (analysis, statistics, optimisation, security activities). We process data needed to justify and fulfil contractual services, and we mention whenever it is necessary to provide that data. We only reveal data to external parties if necessary as part of an order. When we process data given to us as part of an order, we handle it with great care in compliance with the customer’s instructions and legal regulations governing the processing of orders pursuant to Art. 28 GDPR and we do not process data for any other purpose apart from those involving the order.

We delete the data once statutory guarantee and similar duties have lapsed. Every three years we assess the necessity to archive data. In the event of statutory archiving duties, data is deleted after these expire (6 years according to § 257 Par. 1 German Commercial Code, 10 years according to § 147 Par. 1 German Revenue Code). In the case of data revealed to us by a customer as part of an order, we delete that data according to the dictates of the order and generally speaking after it is complete.

2. Overview of data protection on our website

General

The following gives a simple overview of what happens to your personal information when you visit our website. Personal information is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy found below.

Who is responsible for the data collection on our website?
The data collected on this website are processed by the website operator. Our contact details can be found in the website’s required legal notice.

How do we collect your data?
Some data are collected when you provide it to us. This could, for example, be data you enter on a contact form or the data you are sending to us with an direct E-Mail.

Other data are collected automatically by our IT systems when you visit the website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page. These data are collected automatically as soon as you enter our website.

What do we use your data for?
Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyse how visitors use the site.

What rights do you have regarding your data?
You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities.

Analytics and third-party tools
When visiting our website, statistical analyses may be made of your surfing behaviour. This happens primarily using cookies and analytics. The analysis of your surfing behaviour is usually anonymous, i.e. we will not be able to identify you from this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.

3. General information and mandatory information


Data protection
The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.

If you use this website, various pieces of personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.

Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.

Notice concerning the party responsible for this website
The party responsible for processing data on this website is:

Delphis Dialog Veranstaltungsmarketing GmbH

Bei der Pulvermühle 23

D – 22453 Hamburg

Telephone: +49 (0)40 43 13 43 0

Email: mail(at)delphis-dialog.de

The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).

Revocation of your consent to the processing of your data
Many data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

Right to file complaints with regulatory authorities

If there has been a breach of data protection legislation, the person affected may file a complaint with the competent regulatory authorities. The competent regulatory authority for matters related to data protection legislation is the data protection officer of the German state in which our company is headquartered. A list of data protection officers and their contact details can be found at the following link:
https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html

Right to data portability
You have the right to have data which we process based on your consent or in fulfilment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.

SSL or TLS encryption
This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser’s address line when it changes from “http://” to “https://” and the lock icon is displayed in your browser’s address bar.

If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.

Information, blocking, deletion

As permitted by law, you have the right to be provided at any time with information about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data corrected, blocked or deleted. You can contact us at any time using the address given in our legal notice if you have further questions on the topic of personal data. 

4. Data protection officer

Statutory data protection officer

We have appointed a data protection officer for our company.

E-Mail: privacy(at)delphis-dialog.de

5. Data collection on our website

Cookies

Our web page is using cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called “session cookies.” They are automatically deleted after your visit. Other cookies remain in your device’s memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.

You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website.

Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use (such as the shopping cart) are stored pursuant to Art. 6 paragraph 1, letter f of DSGVO. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies (such as those used to analyze your surfing behavior) are also stored, they will be treated separately in this privacy policy.

Server log files

The website provider automatically collects and stores information that your browser automatically transmits to us in “server log files”. These are:

  • Browser type and browser version
  • Operating system used
  • Website from which our site was accessed (Referrer URL)
  • Host name of the accessing computer
  • Time of the server request
  • IP address


These data will not be combined with data from other sources.

The basis for data processing is Art. 6 (1) (f) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.

Contact form

Should you send us questions via the contact form / e-mail, we will collect the data entered on the form, including the contact details you provide, to answer your question and any follow-up questions. We do not share this information without your permission.

We will, therefore, process any data you enter onto the contact form / e-mail only with your consent per Art. 6 (1)(a) DSGVO. You may revoke your consent at any time. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.

We will retain the data you provide on the contact form / via E-Mail until you request its deletion, revoke your consent for its storage, or the purpose for its storage no longer pertains (e.g. after fulfilling your request). Any mandatory statutory provisions, especially those regarding mandatory data retention periods, remain unaffected by this provision.

6. Analytics and advertising

Google Analytics
This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

Google Analytics cookies are stored based on Art. 6 (1) (f) DSGVO. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.

IP anonymization

We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.

Browser plugin
You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link:
https://tools.google.com/dlpage/gaoptout?hl=en

Objecting to the collection of data
You can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this site: Disable Google Analytics.

For more information about how Google Analytics handles user data, see Google’s privacy policy:
https://support.google.com/analytics/answer/6004245?hl=en.

7. Plugins and tools

Twitter
Functions of the Twitter service are integrated on our website. These functions are provided by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA.

By using Twitter and the “Retweet” function, the pages you have visited will be linked to your Twitter account and shared with other users. In the process, data is also transferred to Twitter.

Please note that as the website provider we have no knowledge of the content of the data that is transferred or how it is used by Twitter. You can find more information on this topic in the Twitter Privacy Policy at http://twitter.com/privacy.

You can adjust your privacy preferences in your Twitter account settings:
http://twitter.com/account/settings.

YouTube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited. If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO. 

Further information about handling user data, can be found in the data protection declaration of YouTube under:
https://www.google.de/intl/de/policies/privacy.

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our website. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.

8. Ways of contacting us through the website


The law stipulates that this website must contain details that enable you to get in touch with our company quickly by electronic means, and which enable direct communication with us; this includes a general email address. If you contact us by email or using a contact form on this website, then the personal data you give us will be automatically stored. This kind of personal data which you provide us voluntarily will be stored for the purposes of processing and being in contact. This personal data is not passed onto others.

9. Newsletter


The following information tells you about the content of our newsletter, the process of registering, sending and statistical evaluation and your rights to contest. When you subscribe to our newsletter and do not unsubscribe from it, you declare your consent for receiving it and the processes described.

Content of newsletter
We send newsletters, emails and other electronic messages containing advertising information (referred to as ‘newsletter’) only with the recipient’s consent or with statutory authority. If a newsletter’s content is described specifically when you register for it, then that content is that for which the user gives consent. Other than that, our newsletters contain information about our services and ourselves.



Delivery
The newsletter is delivered and its success measured accordingly on the basis of the recipient’s consent pursuant to Art. 6 Par. 1 lit. a, Art. 7 GDPR in conjunction with § 7 Par. 2 Nr. 3 UWG (German Fair Trade Law) or, if consent is not necessary, on the basis of our legitimate interest in direct marketing pursuant to Art. 6 Par. 1 lt. f. GDPR in conjunction with § 7 Par. 3 UWG. The Delphis Dialog internal newsletter is sent via our own mail server Office 365 in conjunction with the program http://www.supermailer.de.

Storing data

Delphis Dialog stores the address details of customers and partners in protected and partially exclusive project-based database systems. We only use this data for direct communication and for sending newsletters. We do not collect any other data.

Deleting data
Because the Delphis Dialog internal newsletter is sent and received depending on your consent, you can revoke that consent to collect and store your data at any time without providing a reason. To do so, use the ‘Unsubscribe’ link in the newsletter.

You may request deletion at any time, provided you confirm that your consent previously existed. We are allowed to retain the email addresses we remove for up to three years on the basis of our legitimate interest in demonstrating that consent did once exist. This data is processed for the purpose of disputing any claims. The logging of the registration process is done on the basis of our legitimate interests pursuant to Art. 6 Par. 1 lit. f GDPR. Our interests are in supplying a user-friendly and secure newsletter system that serves our business interests and the expectations of users, and which permits us to demonstrate recipients’ consent. 

10. Amendment to Data Protection Policy

We expressly reserve the right to amend this Data Protection Policy from time to time as needed. Amendments to this Data Protection Policy will be published on our website. Amendments apply from the time they are published on the website.

We therefore advise you to visit this page regularly and find out about anything that has been updated.

Should any parts of this text, or any of its phrasing, fail to comply with the applicable legal situation, or no longer comply or not fully comply with it, then this shall not affect the rest of the document in its content or validity.


Delphis Dialog GmbH, May 2018

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Address

Bei der Pulvermühle 23 
D-22453 Hamburg
Fon +49 (0)40 - 43 13 43 0
Fax +49 (0)40 - 43 13 43 13
mail(at)delphis-dialog.de
www.delphis-dialog.de